Returns & Exchanges

At AYU, every garment is thoughtfully crafted using natural fabrics and plant-based dyes. We hope you love what you receive. If something isn't right, we're here to help.

Returns

We accept returns within 48 hours of delivery if:

• The item is unused, unworn, and unwashed.
• All original tags are attached.
• The garment is returned in its original packaging.
• The product has not been damaged or altered after delivery.

Items purchased during sales or promotional offers are not eligible for return unless they arrive damaged or incorrect.

Exchanges

Need a different size?

We offer one complimentary size exchange (subject to stock availability). Exchange requests must be raised within 48 hours of receiving your order.

If the requested size is unavailable, you may choose another product of equal value or receive store credit.

Refunds

Once the returned item passes our quality check, refunds will be processed within 7–10 business days to the original payment method.

Shipping charges (if any) are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs. We will arrange a replacement or refund at no additional cost.

Natural Variations

Each AYU garment is dyed using plant-based colours. Slight variations in colour, texture, and shade are a natural characteristic of the dyeing process and make every piece unique. These variations are not considered manufacturing defects.

Return Process

1. Contact us with your order details.
2. Our team will review your request.
3. Once approved, we'll guide you through the pickup or shipping process.
4. After inspection, we'll process your exchange or refund.