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Frequently Asked Questions

Have questions? Find answers to some of our most common enquiries.

How can I contact Ayu? +

You can contact our team through the contact form on this page or using the phone number and email address provided. We’ll be happy to assist you with your questions.

How can I get help with my order? +

If you have questions about an existing order, delivery, or order status, please contact our customer support team with your order details.

How can I find the right size? +

You can refer to the size information available on each product page. If you need additional help choosing your size or understanding the fit, please contact our team.

Can I ask about the fabric used in a product? +

Yes. If you would like more information about the fabric, feel, fit, or care instructions for a particular garment, please reach out to our team.

How can I request a return or exchange? +

For information about returns or exchanges, please refer to our return and exchange policy. You can also contact our team if you need assistance with your request.

Can I contact Ayu for collaborations? +

Yes. For collaborations, partnerships, media enquiries, or other business-related requests, please contact us using the details provided on this page.

How can I contact Ayu? +

You can contact our team through the contact form or using the contact details provided on this page.